Refund Policy

The explanations and information provided on this page are intended only as general guidance for creating a Refund Policy.
They do not constitute legal advice and should not be relied upon as such.

Because Ottoman Journeys offers travel and tour services, refund procedures may vary depending on the type of tour, booking terms, and local regulations.
This Refund Policy outlines our general approach to cancellations and refunds, but individual cases may differ.

We recommend seeking independent legal advice to ensure that your Refund Policy fully complies with applicable Turkish laws and international travel regulations, and accurately reflects your company’s practices.

This Refund Policy is a legally binding document that defines the terms and conditions under which Ottoman Journeys provides refunds for its tour and travel services.

It sets out the rights and responsibilities of both the company and the customer regarding cancellations, refunds, and any related payments.

As Ottoman Journeys offers travel experiences rather than physical products, our refund process is based on service timelines, booking confirmations, and third-party supplier commitments such as hotels, transportation providers, and local guides.

This policy is designed to comply with Turkish consumer protection laws and relevant international travel industry standards.
It also helps protect both the company and our clients by ensuring that all refund requests are handled fairly, consistently, and transparently.

By booking with Ottoman Journeys, you acknowledge that you have read and understood the refund terms set forth on this page.

In general, a Refund Policy outlines the conditions under which customers may request and receive a refund.
For Ottoman Journeys, this policy explains the rules and procedures related to cancellations, deposits, and refund eligibility for tour and travel services.

It covers important details such as:

• The timeframe in which a customer can request a refund before the tour start date;

• Whether the refund will be full or partial, depending on when the cancellation is made;

• The specific circumstances under which refunds are provided (such as cancellations by the customer or by Ottoman Journeys); and

• The process and timeline for issuing refunds once approved.

This policy aims to ensure clear communication and fair treatment for all customers while maintaining compliance with applicable travel and consumer protection laws.